At Contigo Intimate Care we strive to provide high quality products and exceptional services to our customers. We value your satisfaction and are committed to ensuring a positive experience with every purchase you make with us. However, due to the intimate nature of our products, we have a specific return policy. Please read the following terms and conditions carefully before making a return:
1. Returns accepted:
a) Factory damage: If you receive a product that has a manufacturing defect or is damaged, you can request a return within three days of receiving the order. To be eligible, you must provide photographic evidence or documentary evidence proving factory damage.
b) Wrong product: If you receive an incorrect product other than the one you ordered, you can request a return within three days of receiving the order. You must provide photographic evidence or documentary evidence that the product received does not match the order placed.
2. Return procedure:
a) Contact our customer service within three days of receiving the order to report your return request. Please provide relevant details such as your order number and description of the problem.
b) Our customer service team will evaluate your request and provide you with instructions on how to proceed with the return. You may be required to return the product in its original condition and with proper packaging.
c) Once we receive and examine the returned product, we will determine if it meets the return criteria mentioned above. If so, we will process your refund or replacement as appropriate.
3. Return exclusions:
a) For reasons of hygiene and safety, we do not accept returns of products that have been opened, used or tampered with, unless they meet the return criteria established above.
b) We do not accept returns for change of opinion, personal preferences or products that have been used incorrectly.
4. Refund Processing Time:
a) Once your return request is approved and we have received the returned product, we will endeavor to process your refund within three business days. Please note that timeframes may vary depending on the payment method used and your bank's processing policies.
It is important to note that this return policy is subject to change and may be modified without prior notice. We recommend that you regularly check our website or contact our customer service for the most up-to-date information on our return policy.
Thank you for choosing Contigo Intimate Care. We are committed to providing you with quality products and excellent customer service. If you have any additional questions or concerns, please do not hesitate to contact our customer support team.